Despite the praise it received from tech review website CNET as “Samsung’s best in design, battery life, speed and features,” the Samsung Galaxy Note7 recently underwent a recall. The United States Consumer Product Safety Commission reported on the September 15 recall of the Note7 after Samsung received 92 reports of overheating batteries in the U.S. The batteries have caused burns and property damage, and now new phones with different batteries are being offered for a free exchange from providers such as T-Mobile.
Despite the initial hazard, the Samsung Galaxy Note7’s desirable features garnered enough interest to notch more than 2.5 million in initial smartphone sales, and most consumers still used their original device even despite the battery warnings, according to tech site The Verge. Here’s everything you need to know about the Note7, the recall and what’s next.
Samsung Galaxy Note7 Features
CNET called the 5.7-inch Samsung Galaxy Note7 “a real improvement” over the 2015 Note5, with 64GB of storage for photos, games and videos. The phone is ergonomically designed to fit comfortably in the palm of one’s hand so it’s easier and more convenient to use while working with the stylus S Pen, which is water-resistant, like the phone itself. The S Pen is one of the most remarkable features of the device, as it enables the user to hover it over the screen for it to work and enables simple image and GIF creation as well as smooth note taking.
Those who want to use the device for entertainment will be pleased by the brilliant screen definition, which uses mobile High Dynamic Range video-playing capabilities to show impeccable detail. The Note7 also uses intuitive swipe and tilt command features, so you can complete actions immediately with just a flick of the finger or wrist. The device even has an iris scanner for unlocking the phone with your eyes. The device has been lauded for its usefulness, especially for creative types like architects and designers who want a smartphone device they can successfully work on.
The Latest in Recall News and What’s Next
As of September 20, 2016, The Verge reports there have already been 500,000 replacement Galaxy Note7 devices shipped to American carriers and retailers. The replacements are meant only for exchanges, not for new purchases. Anyone with an old device should cease using the phone immediately. A green-colored battery displayed in the phone’s task bar indicates the device is a newer model with a stable working battery.
Unfortunately, safety guidelines that stipulate that old phones cannot be used anymore mean any data from your old device cannot be transferred to your new one. To make sure your new device is ready at a carrier near you, contact your initial point of purchase to get the exchange process started. Note7 owners also have the option of obtaining a Galaxy S7 or S7 Edge, swapping it for a non-Samsung device, or getting a full refund. Those who stick with Samsung will receive a $25 gift card from the company.
If you’re not yet an owner of the Samsung Galaxy Note7 and are interested in purchasing the device that is loaded with lots of tech benefits plus completely safe batteries, tech news site VentureBeat reports new devices will be on sale October 21, 2016, in the U.S. With the replacement devices, the company hopes its new non-faulty batteries will reinforce the allure of the device and attract new customers.